This blog post may look familiar to you. But that’s because we are convinced that filling out an order form correctly can make YOU a happier customer! That’s right.
“How?” you might ask. Why, we would love to let you in on this little secret, because we LOVE happy customers!
Here’s the situation:
Ever notice your orders or quotes getting put on hold? Ever notice getting emails or comments from Edigitize asking for clarification on your artwork? Whether you realize it or not, leaving out important instructions when placing an order or quote actually prolongs the amount of time before it is finished. Rather than guess what you are wanting the finished product to look like, we opt to place your quote or order on hold and seek further instruction from you, our customers! However, all of this can be avoided, and the overall turnaround time significantly reduced, when you choose to read over our order form carefully and are sure to tell us EXACTLY how you want the final product to look!
It really is this simple:
On this order, one of our customers, Betty Cadle, gave Edigitize specific instructions regarding the design elements she wanted stitched. What I mean by this is, Betty specifically mentioned each design element and the colors she wanted. She mentioned the house & text “HomeFirst” as one color stop, the “1″ and text “Mortgage” as a second color stop, and the white in the windows and “1″ outline as the third color stop.
Had she not have mentioned the specific elements she wanted stitched, her order would have been placed On Hold and we would have had to seek further instruction from her, especially regarding whether the white in the design should be stitched or fabric showing through. Instead, our customer told us exactly how she wanted it, so that is how we were able to deliver it – exactly how she wanted it! Thanks, Betty!
Stay tuned for other great examples of how to fill out an order form correctly! And be sure to fill yours out right for a chance to have your order form featured as an example!




